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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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martha figueroa

November 5, 2025

5  out of  5
rating by martha figueroa
"Quick and easy thank you for sending me all the Docs"
We responded:
"Thank you so much for the review Martha! We appreciate you."
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Daniel Shook

November 5, 2025

5  out of  5
rating by Daniel Shook
"Jasmine was incredibly helpful, fast, and reliable when working with the dealership to get a mutual customer's new bike ready to rock and roll! One of the easiest places to work with, and I wish every insurance place were like this!"
We responded:
"Thank you for the review Daniel! We appreciate it."
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Kathleen Burchfield

October 23, 2025

5  out of  5
rating by Kathleen Burchfield
"We are long time customers. When we moved 3 years ago, we stayed with this agency because of their exceptional customer service. They explain coverage and highlight ways to save. Our children now use them too, and have commented about how easy they are to work with compared to their previous insurance providers. Eurie at this agency is amazing!"
We responded:
"Thank you so much for your review! We appreciate your business."
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Paula Dravecky

October 21, 2025

5  out of  5
rating by Paula Dravecky
"Jessie is fantastic, her customer service is outstanding!!"
We responded:
"Thank you Paula for the review! We appreciate having you as a customer."
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Maryfrances Gattine

September 22, 2025

5  out of  5
rating by Maryfrances Gattine
"I have been a customer of Tommy Loughlin for over 40 years and have always received amazing service from him and his team. Jasmine helped my mother and me today and went above and beyond in the service she provided. Thank you so much, Jasmine!!!"
We responded:
"Thank you so much for your review Maryfrances! We appreciate having you as a long-time customer and hope to continue to provide great service to you. -Tom Loughlin"
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Susan Roth

September 15, 2025

1  out of  5
rating by Susan Roth
"If here was a zero star rating for one India Dillard at State Farm Insureance in Mt. Marion, NY I would not have chosen the one star option. Rude, sarcastic, inept and gives the feeling that she is very unhappy working for State Farm. The Mt. Marion office would better serve their clients without her."
We responded:
"Hi Susan, I am so sorry that you've had that experience! We sincerely appreciate having you as a customer. If you'd like to speak to me directly, please reach out to the office. Hopefully this was only a rare, one-time experience for you and you've had pleasant experiences previously with our staff with your many years with our office. -Tom Loughlin"
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Daniel Luffman

September 6, 2025

5  out of  5
rating by Daniel Luffman
"Takes care of all my insurance needs"
We responded:
"Thank you so much for your review! We appreciate having you as a customer Daniel! -Tom Loughlin"
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Laurie Harris

September 4, 2025

5  out of  5
rating by Laurie Harris
"Always available to answer questions. Prompt and courteous"
We responded:
"Thank you so much for your review! We appreciate having you as a customer Laurie! -Tom Loughlin"
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Peggy Morano

August 12, 2025

5  out of  5
rating by Peggy Morano
"We have been a client of State Farm with Tom since 1984 and he and his office have always provided quality service. We recently needed a vehicle towed and since we do have the towing benefit on our policy, we were able to have our vehicle towed and a reimbursement check sent out the very same day. Thank you to Jasmine who was our customer service representative for such quick and efficient service. Tom and his staff have always been available to us when we had questions or various situations arise. Many thanks to all!"
We responded:
"Thank you so much for your review! We appreciate having you as a customer Peggy! -Tom Loughlin"
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Elizabeth Harper

August 4, 2025

5  out of  5
rating by Elizabeth Harper
"I have been with State Farm for close to 35 years. They have always been very helpful. Just recently, Eurie, at Tom’s office helped me lower the cost of both my home and car insurance… I very much appreciate the help! Thank You!"
We responded:
"Thank you so much for your review! We appreciate having you as a customer Elizabeth! -Tom Loughlin"
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Al Davis

July 31, 2025

5  out of  5
rating by Al Davis
"Jasmine always provides, quick, efficient, and quality service"
We responded:
"Thank you so much for your review! We appreciate having you as a customer Al! -Tom Loughlin"
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Thomas B

July 30, 2025

5  out of  5
rating by Thomas B
"Such a friendly and responsive staff. I’ve never waited on hold once. They can help make everything much easier during such a stressful situation."
We responded:
"Thank you so much for your review! We appreciate having you as a customer Thomas! -Tom Loughlin"
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Tim Reid

June 12, 2025

5  out of  5
rating by Tim Reid
"Prompt, friendly and ready ready to help every time. Best Agency !!!"
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Donnie Zee

May 3, 2025

5  out of  5
rating by Donnie Zee
"We have been using Tom/State Farm for decades. His staff has always been knowledgeable, friendly, courteous and responsive. Claims are handled promptly and thoroughly. Competitive with anyone out there."
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David Splieth

April 9, 2025

5  out of  5
rating by David Splieth
"I like my agent and the staff. Never had any issues."
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Olivia Grimsland

January 8, 2025

5  out of  5
rating by Olivia Grimsland
"Always incredibly helpful and friendly"
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Brianne Masters

December 7, 2024

1  out of  5
rating by Brianne Masters
"I had State Farm insurance for many years. My insurance with them went up 35% this past year, I was paying $270 a month, just for me and one vehicle. I switched to geico and saved $134 a month with the SAME coverage."
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Evan Paton

November 11, 2024

1  out of  5
rating by Evan Paton
"Run of the mill insurance company. Staff is friendly when selling you a policy (of course) but come across as snarky, short, and unbothered to email you back when it’s time to cancel because their rates are high. Considering new insurance for my business, property, life and auto and will not be giving them an opportunity to quote. If you’re looking for local with very friendly staff, try Pardees (World) or Ryan & Ryan."
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William Eggers

July 10, 2024

5  out of  5
rating by William Eggers
"I just worked with Larissa on terminating a policy for a vehicle that I sold. She was extremely friendly, courteous and helpful. Got everything resolved right away. Thank you."
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Eileen OConnell

June 7, 2024

5  out of  5
rating by Eileen OConnell
"Larissa was able to review my policies quickly and efficiently. She made suggestions to help lower my rates. She is an asset to your company."
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Michelle Underwood

May 21, 2024

5  out of  5
rating by Michelle Underwood
"I recently worked with Larissa on an insurance policy and received the best service. She was kind, conscientious and responsive in her communication. She was able to procure a policy at a much lower rate than other carriers. Very pleased!"
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Andrew Schoch

April 24, 2024

5  out of  5
rating by Andrew Schoch
"I’ve been doing business with Tom over 35 years. Never a complaint, his staff has always been the best….Larissa just did a wonderful insurance review and saved me some money! But money is not the ultimate criteria…it’s about personal service and friendship!!! Thankyou for many years of that!….Andy"
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Matthew (mecker13)

March 26, 2024

5  out of  5
rating by Matthew (mecker13)
"Tom and his staff are terrific. They’re extremely attentive and eager to help. Not to mention their rate was much better than their competitors."
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rob miller

May 22, 2023

5  out of  5
rating by rob miller
"Everytime I have a question, the agents their answer it very pleasantly. they are all great. The insurance is affordable with excellent coverage. They are honest and give you great options. Just spoke with Niky, super friendly and helpful as always."
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Michael George

June 28, 2022

5  out of  5
rating by Michael George
"Thank you, Bobbi Jean very much on helping me get lower car insurance and life insurance. You are truly a blessing and I look forward to having you as my insurance specialist."